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What is Aftercare? (Overview)

What is Aftercare?

Aftercare allows customers to manage orders after purchase.


This includes:


• Cancelling orders
• Editing addresses
• Requesting returns

How Aftercare Works

Aftercare features are configurable and apply to eligible orders.

Important Notes

• Aftercare improves customer experience
• Some features depend on order status
• Refunds may still require manual handling

FAQs

Can all orders use aftercare?

Only orders meeting criteria can use it

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Run your shipping and warehouse in one place with Pimento. Built for growing brands and 3PLs. Faster fulfilment, fewer errors, total visibility.

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Get started today

Run your shipping and warehouse in one place with Pimento. Built for growing brands and 3PLs. Faster fulfilment, fewer errors, total visibility.

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