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How to Create an Issue Ticket

Creating an Issue Ticket

To create an issue:


• Navigate to Issues → Create Ticket
• Select Create Ticket

Required Information

You must provide:


• Order
• Reason
• Replacement decision (Yes/No)

Adding Additional Details

You can also include:


• Notes
• Supporting information for investigation


Viewing an Issue

Once created, you can open the issue to view:


• Details
• Photos
• Items affected
• Timeline

Important Notes

• Provide as much detail as possible
• Accurate information speeds up resolution
• Photos help with investigation
• Incorrect data may delay handling

FAQs

Can I update an issue after creating it?

Yes — depending on permissions

Do all issues require replacements?

No — this depends on the situation

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Get started today

Run your shipping and warehouse in one place with Pimento. Built for growing brands and 3PLs. Faster fulfilment, fewer errors, total visibility.

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Get started today

Run your shipping and warehouse in one place with Pimento. Built for growing brands and 3PLs. Faster fulfilment, fewer errors, total visibility.

Get Started

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Terms & Conditions

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Pimento

Warehouse management systems

Products

Shipping

Inventory

Warehouse

Resources

Blog

Help

Pricing

Integrations

© 2026 Pimento. All Rights Reserved

Privacy Policy

Terms & Conditions

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